When making outbound calls to certain French numbers (mobile and landline) it is possible they could fail when dialing from Aircall, but still be reachable from your personal phone. In these cases, it is possible you are dialing a DOM-TOM number.
When calling these numbers, they need to be dialed with the associated prefix via Aircall.
DOM-TOM numbers
Below you will find a list of different DOM-TOM numbers and how to identify them:
Guadeloupe, Saint-Barthélemy and Saint-Martin: +590
- Fixed phone line: +590 590 xx xx xx
- Mobile phone line: +590 690 xx xx xx or +590 691 xx xx xx
French Guiana:+594
- Fixed phone line: +594 594 xx xx xx
- Mobile phone line: +594 694 xx xx xx
Martinique: +596
- Fixed phone line: +596 596 xx xx xx
- Mobile phone line: +596 696 xx xx xx or +596 697 xx xx xx
Réunion: +262
- Fixed phone line: +262 262 xx xx xx or +262 263 xx xx xx
- Mobile phone line: +262 692 xx xx xx or +262 693 xx xx xx
Mayotte: +262
- Fixed phone line: +262 269 xx xx xx
- Mobile phone line: +262 639 xx xx xx
⚠️ If you are still facing issues calling these numbers, please contact support and share a call ID or the exact number you tried to dial. Please include any error message you might have heard during the call.