Determine the Billing Period
It is essential to know the period during which the call was made. For example, if an invoice was issued on June 3, 2024, all calls billed on this invoice were made between May 3, 2024, and June 2, 2024.
How to Find Information About the Call to the Philippines
To find details about the call, follow these steps:
- Go to My Company -> Call Settings -> Call History
- Select the correct date range (in this case, May 3, 2024, to June 2, 2024) and the Call Type as Outbound
- Filter the results by choosing all numbers with the Philippines country code +63 (you can find all country codes here) and click Update
- This will display all details about calls made to +63 during the specified period, including: the date, users who made the call, duration, etc.
Finding Multiple Calls to the Philippines Without Exact Numbers
If you have more than one call to the Philippines and don't have the exact numbers, follow these steps:
- Go to My Company -> Call Settings -> Call History
- Select the date range (May 3, 2024, to June 2, 2024) and set the Call Type to Outbound, then click Update
- This will show all calls made during this period
- To sort by customer number, click on the double arrows next to Customer Number. This will sort the numbers in descending order
- Scroll down to find all calls made to +63 (in our case there is only one)
Additional Note: If you are billed for a call that you believe should be included in your bundle, please refer to this article for more information regarding existing bundles.