Why are you receiving Aircall SMS on iMessage?
Aircall SMS is designed to work exclusively within the Aircall phone app. However, in some cases, you might receive Aircall texts on your iPhone's iMessage app instead. This happens if your Aircall number is linked to your Apple ID or was manually added to iMessage. Because iMessage prioritizes messages between Apple devices, you'll see them there first.
How to receive Aircall SMS only on the Aircall app
To ensure all Aircall messages come through the Aircall app, follow these steps to deregister your number from iMessage:
- Visit the Apple deregister iMessage webpage: https://selfsolve.apple.com/deregister-imessage/
OR
- Log in to your Apple ID account - Apple ID account management: https://appleid.apple.com/account/manage
- Click on "Email & Phone numbers"
- Remove your Aircall phone number from the listed numbers