Symptom
When receiving a call on the Aircall iOS app, no phone number is shown, only a name.
Cause
When receiving a call on your iOS app, your mobile will always show the name of the contact calling if their number is saved as a contact in your device. This will be the case whether the device is locked or unlocked:
Solution
If a phone number is saved as a contact in your device, but it is necessary to see the number instead of the contact name, this can be accomplished by viewing the call in the Aircall iOS app after answering. By switching from the iPhone call view to the Aircall Mobile app while on the call, both the names and numbers of your current Aircall Line and the contact you are speaking with will be shown: