Historical data available in analytics will depend on the specific dashboards you are using.
⚠️ Please note: There are 2 main categories of dashboards:
- Non Analytics+ dashboards - they have access to 6 months of data maximum
- Analytics+ dashboards - they provide access to unlimited historical data. See the following limits below
Unlimited historical data in Analytics+:
- If your company joined Aircall on or after January 15, 2022:
- After subscribing to Analytics+ you will see all of your calls from the moment you joined Aircall (regardless of when you subscribed to Analytics+).
- If your company joined Aircall before January 15, 2022:
- If you subscribed to Analytics+ before January 15, 2022, you will see data from a few weeks prior to the date you subscribed to Analytics+.
- If you subscribed to Analytics+ any time after January 15, 2022, then you will see data from January 15 2022 onward.
Note regarding deleted numbers and users
In all Analytics dashboards except Analytics (for professional plans), Aircall continues to keep track of the activity of deleted users and numbers.