Introduction
Hiya is a smart call feature integrated into Samsung devices, designed to assist users in identifying and blocking spam calls.
It works by registering business phone numbers, providing users with essential information about incoming calls, and flagging potential spam callers.
Symptoms
Some users might receive feedback from customers using a Samsung cell phone indicating the following symptoms:
- The wrong business name is displayed when making outbound calls
- The recipient's Samsung cell phone flags their number as spam during calls
Causes
If your number appears with an incorrect company name or is flagged as spam on a Samsung device, it might be attributed to platforms such as Hiya and SmartCall, where inaccurate information may be registered.
These services use databases to identify calls, and outdated data in their systems can lead to misidentification.
Solutions
If you're being alerted to an incorrect business name displayed on the recipient's Samsung mobile device during your calls, it's advisable to contact Hiya for assistance.
By reaching out to Hiya directly, you can request they update the business name associated with your phone number.
If your business phone number is flagged as spam on Samsung devices, as indicated by the “SMART” label on the call display, registering it with Hiya ensures accurate recognition and display for recipients.
Further Resources
Further details on how Hiya's business phone number registration functions can be found at this link: https://blog.hiya.com/business-phone-number-registration-how-does-it-work.
Additional details about how Samsung Smart Call safeguards against phone spam and identifies unknown callers can be accessed through this link: https://www.hiya.com/products-smart-call.
For additional insights into spam call flagging, please review: Why is My Number Displaying as Spam?