In line with the Telecommunications Numbering Plan, the use of Australian phone numbers (+61) requires establishing and maintaining a strong connection with the Australian market if your business is located outside Australia. This connection, often referred to as a nexus, is crucial to meet regulatory requirements while using Australian phone numbers, and ensure seamless operations.
Here are some important considerations to keep in mind while using Australian phone numbers by businesses located outside Australia:
Sufficient Nexus with Australia
To align with regulatory standards, please ensure that your business outside Australia has sufficient nexus with Australia while using Australian phone numbers. This condition is met when:
- ✅ Australian phone numbers used outside Australia receive incoming calls from Australian numbers (i.e. Australian customers dial in to customer services)
- ✅ Offshore call centers act on behalf of Australian entities
Limitations on usage outside Australia
Australian phone numbers shall not be used outside Australia while the nexus with the Australian market is not established. To ensure your compliance, please avoid the following practice:
- 🚫 Using Australian Numbers to reach an audience beyond the Australian borders
By adhering to these guidelines and proactively ensuring compliance, your business fosters not only regulatory adherence, but also a positive customer experience. Make sure to meet these conditions to use Australian Numbers, effectively avoiding any disruptions in the services provided. In the event of non-compliance, Aircall reserves the right to limit the services in accordance with its Terms and Conditions.