Symptom
- Calling an overseas destination from an Aircall phone number fails
- Calling special types of numbers is not successful
- The failure message states that the number is blocked
- The number you are calling is overseas
- Local numbers can be called by the same Aircall phone number
Cause
You may be attempting to contact an expensive destination which is not included in your Aircall contract. Aircall blocks some types of numbers by default and you must contact Aircall to have this enabled.
Solution
You will need to contact your Account manager or Aircall Support to have the block removed. If you are a trial customer please review Trial Account Limitations and Call Pricing for more information.