Symptom
- SMS (text messages) being sent from Aircall phone numbers can not be sent or successfully received
- You may be experiencing this for the first time after becoming an Aircall Customer
- The number that you are sending messages from might be a new number
Cause
The US Government has implemented industry-wide rules around sending messages to ensure that the technology is not used for spam, or illegal or fraudulent purposes. The US Government requires all US phone numbers using professional solutions like Aircall to be registered and validated so that they can send messages to other US based phone numbers.
Solution
In order to send SMS messages from a US number to a US number, you need to register the number. To learn more about this please review: Register US Numbers sending SMS now to avoid disruption of service.