Release Notes - February 2024

Zendesk is launching a new version of their public API named TPE V2, which has allowed Aircall to release a new feature to sync Agent Status in Zendesk and Aircall. 

Starting on February 21, MMS-V1 functionality will be available on Desktop Phone, iOS, and Android for all eligible customers.

Please note: MMS is currently available only for numbers in the US and Canada.

What's changing? Aircall’s native MMS feature offers an enriched messaging experience with images and files. Additional to the existing SMS options, it allows you to receive and send MMS messages with text or not, preview attachments, and download them.

The monitoring page has now been renamed "Monitoring +" as it is part of Analytics+ offering. Now all Analytics+ offering pages have the + sign in their name.

Notes added by agents on a call will now be visible on the Conversation Center Assets Page. The participating agent and admin can create new notes on this page.

It's our new version of the Zapier integration built on the Aircall Integration Manager (AIM). The new version is has exactly the same features as the previous version, but built on our own technology platform.

What's changing? We have recently added two new fields on the Call History page as well as on the drill-down view (for Analytics+ customers): "IVR Widget" (i.e. the name of the IVR menu e.g. 'Main Menu') and "IVR Branch" (i.e. the menu option chosen e.g. 'Key 2: Sales Team'). As of today, we're also introducing an IVR Branch filter to the new Analytics+ dashboards (Inbound+, Unanswered Calls+, and User Activity+) as well as the equivalent goal-oriented dashboards on the Professional plan (currently in beta).

Aircall is beginning the beta for Two-Factor Authentication (2FA), a mechanism to provide a further layer of protection to the username and password authentication process. When set up, Aircall will require the user to not only enter their password, but also to provide a code (sent to that user’s email address) in order to access the dashboard.

Aircall is rolling out bulk user creation to all customers. What is bulk user creation? This allows admins and owners the ability to create up to 50 users directly from the dashboard, in a single operation. In a simple four-step process, admins and owners can upload a CSV with their users' information to create all users within that file.