Symptom
When trying to block a phone number in Aircall, either the country code is unavailable for selection, or you receive an error such as:
- The value entered is invalid
- The value entered does not match the correct format
- The value entered is too short
and are thus unable to block the number.
Cause
Aircall has a set of number formats/country codes which are considered valid, and it is only these numbers that can be added to the blocklist in the dashboard. Certain country codes, such as +808, or other non-supported formats/numbers are unable to be added to the blocklist directly in the Dashboard.
Solution
If you are receiving calls from a number you are unable to block, and do need it added to the blocklist, please create a ticket with our Support Team who can assist with blocking.