In the Aircall Dashboard you will be able to access your Smartflows Number Settings in by selecting a phone number in the Numbers list:
Within the Settings tab, you will find several options.
General
Number Name
Here, you will be able to edit the name of your number. Make sure to select a name that is relevant to the line so that it is easy to identify.
Music on Hold
Choose the music that a customer will hear when put on hold or while being transferred:
You are able to choose from Aircall's audio library, or can upload your own .mp3 file.
Call Distribution Options
Respect Queuing Time
The Respect Queuing Time (or RQT) feature, allows you to configure your calls to continue ringing for the maximum queue time established for your team, regardless of the agent status.
By default, the Respect Queuing Time will be toggled OFF from the Dashboard of each number.
📚 See more on RQT here.
Priority
When receiving inbound calls, you may wish to prioritize calls to certain Aircall numbers over others. If you have an emergency line or a VIP line, it can be important to make sure calls to those lines are prioritized.
📚 See more on Priority Lines here.
Callback Request
For numbers using the Smartflows routing, it is possible to configure the Callback request message that your callers will listen to once they request a Callback by pressing “*” during any audio message widget.
To configure the Callback request message you can go to line settings, enable the Callback Request option and configure the message. You are able to upload an audio file, use text to speech, or record a message:
⚠️ In order to make use of this feature, you must first be subscribed to a Custom or Professional Plan.
Mandatory Call Tagging
In the Dashboard, you can activate the Mandatory Call Tagging feature on your Aircall phone lines. Once activated, an Aircall user will be required to tag every call after it ends.
⚠️ In order to make use of this feature, you must first be subscribed to a Custom or Professional Plan.
Call Recording
You can choose to activate or deactivate the call recording feature on each of your phone numbers.
You can choose to activate either inbound calls, outbound calls, or both.
⚠️ Prior to activation, please ensure that call recording is legal in your country of residence.
Transcription
Choose if you would like call transcriptions to be enabled for call recordings, voicemails, or both.
📚 See more on Transcriptions here.
Deleting Number
Users may delete a Number directly from the Dashboard. Before deleting a Number, please make sure to export any necessary data following this guide.
⚠️ If you have accidentally deleted your Aircall Number, learn how to recover it here.