Smartflows Widgets - The Waiting Music Widget

This widget allows you to configure the music that your customers will listen to during their call waiting time.

Please note that you can set different waiting music for each branch that your call flow has.

You can select two different types of waiting music:

• Audio library: Select this option to use a piece of music from Aircall’s audio library.

• Once you have selected a music piece, you can listen to it by clicking on the “play” icon below the “Select audio” field.

Custom file: Select this option if you prefer to upload your own waiting music files.