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This widget allows you to configure audio messages that your customers will listen to.
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After adding this widget to your flow, click on it to open the widget editor panel, in which you will find the following options:
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Message Title: In this field you can set a name for the audio widget.
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Adding a descriptive name will help you to identify what each widget does in the flow without having to click on it.
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Please note that this is an optional configuration, which means that your flow could be published without a widget having a name.
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Type of message: In this field you are able to select three types of messages:
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Text to Speech: Select this option to write the message that will be played as an audio message to your callers.
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You can select the language and the voice for this message from a set of options.
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We recommend that you listen to the message before publishing it to check that everything works as you wish.
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Custom file: Select this option to upload your own pre-recorded audio message files that your callers will listen to when they reach this flow step.
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Please be aware that if the file is not .mp3 or it is corrupted will be not allow upload the file.
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Record file: Select this option to record your own audio message files that your callers will listen to when they reach this flow step.
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