11-December-2023
Feature Area |
Description |
More Information |
|---|---|---|
| Conversation & Transcriptions |
Our Conversation Center gets a boost with Preview Mode. Users can seamlessly access the audio player and AI features without opening a new tab. The update benefits all Admin and Supervisor users who can access the Conversation Center, streamlining workflows for a more efficient and enjoyable experience. |
How to use the Aircall Conversation Center |
| Webhooks | A new retry mechanism for failing web hook events. The logic has been modified and simplified. We have also added a new email notification, which will be sent to customers, if a webhook is auto enabled by Aircall as per the new retry mechanism. This email will work with the existing notification settings for webhooks on the Dashboard as well as the Phone App. | Webhook usage |
| Integrations - Outreach V2 | It's our new version of the Outreach integration. The new version is has exactly the same features as the previous version, but built on our own technology platform. | |
| Integrations - Bullhorn V3 | It's our new version of the Bullhorn integration built on the Aircall Integration Manager (AIM). The new version is has exactly the same features as the previous version, but built on our own technology platform. | |
| Inbound activity + Analytics Dashboard |
New dashboard added: What is this dashboard? This dashboard allows Support and Inbound Sales leaders to optimize planning and training by monitoring trends in customer communication, as well as how effectively their teams are serving these customers on the phone. What do I need to know? This dashboard will be available for Analytics+ customers only. |
|
| Analytics - Performance improvements |
In order to improve performance and loading time, the following changes were made to analytics: Some tables no longer automatically sorted - Rows of data in the following tables will now be randomly displayed until manual sorting is applied: Please note that users can still manually sort all of these tables by clicking the column by which the user wishes to sort the data. Improved filters - The following filters no longer require you to manually refresh analytics, but will load instantly: Unanswered Calls+ dashboard - unanswered call reason, Analytics+ - missed reason, Inbound+ dashboard - excluded from SLA, Call History - Call UUID |
N/A |
4-December-2023
Feature Area |
Description |
More Information |
|---|---|---|
| Aircall AI - French and Spanish |
With this latest update, we have expanded its Aircall's AI capabilities to include French and Spanish. This means that users can now experience the power of our AI technology in their preferred languages, opening up new possibilities for communication and collaboration. |
Discover Aircall AI |
| Integrations - Freshdesk V2 |
It's our new version of the Freshdesk integration built on the Aircall Integration Manager (AIM). The new version is has exactly the same features as the previous version, but built on our own technology platform. |
How To Configure Your Freshdesk Integration |
| New Analytics Data Source |
This change is aimed at enhancing data quality and freshness, as well as paving the way for faster delivery of new features and enhancements to benefit you. |
New Analytics Data Source |
| Analytics - Enhanced Drill Down |
The Analytics+ and Monitoring dashboards now contain, just like our newer Analytics+ dashboards, enhanced drill down views with a more complete set of fields (for example, the CallUUID and all call durations are now included in the drill down view). |
Analytics+: Drill down fields |