This article lists the fields visible when using the drill down functionality of Analytics+. Click each field name to read its corresponding description.
| Drill down field name and link to description | |
|
Top fields |
Call id (UUID) |
| Datetime (UTC) | |
| Call Timeline | |
| Started at | |
| Number timezone | |
| Aircall number | |
| IVR widget | |
| IVR branch | |
| Customer number | |
| User | |
| Call direction - Type | |
| Unanswered Call Reason | |
| Had a subsequent call | |
| User on subsequent call | |
| Tags | |
| Comments | |
| Play recording/voicemail | |
| Total call time | |
| In call time | |
| Waiting time | |
| Time in IVR | |
| Time to answer | |
| Country code | |
| Team | |
| Call quality | |
| Time stamps | Answered at |
| Ended at | |
| Caller/recipient/line | Line |
| From | |
| To | |
| Classification based on type and outcome | Call direction |
| Call type | |
| Answered | |
| Disconnected by | |
| Call information, meta data | Voicemail |
| Recording | |
| ID | Call ID (internal) |