This article lists the fields visible when using the drill down functionality of Analytics+. Click each field name to read its corresponding description.
Please note:
If you are a supervisor and you only have access to specific teams and/or specific numbers, data will be restricted:
User details, team names, and recording links are hidden in the drill down on the metrics that are filtered only on numbers.
This ensures sensitive data stays protected.
More details here.
| Drill down field name and link to description | |
|
Top fields |
Call id (UUID) |
| Datetime (UTC) | |
| Call Timeline | |
| Started at | |
| Number timezone | |
| Aircall number | |
| IVR widget | |
| IVR branch | |
| Customer number | |
| User | |
| Call direction - Type | |
| Unanswered Call Reason | |
| Had a subsequent call | |
| User on subsequent call | |
| Tags | |
| Comments | |
| Play recording/voicemail | |
| Total call time | |
| In call time | |
| Waiting time | |
| Time in IVR | |
| Time to answer | |
| Country code | |
| Team | |
| Call quality | |
| Time stamps | Answered at |
| Ended at | |
| Caller/recipient/line | Line |
| From | |
| To | |
| Classification based on type and outcome | Call direction |
| Call type | |
| Answered | |
| Disconnected by | |
| Call information, meta data | Voicemail |
| Recording | |
| ID | Call ID (internal) |