Configuring JumpCloud for SAML Authentication

Please note: The instructions listed in this article are exclusively applicable to those who have had SAML Single Sign-On activated for their company by Aircall. To have SAML Single Sign-On activated for your company, please contact your Account Manager. Please note that, at this time, this functionality is only offered for a limited number of customers.

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Step 1: Create a Custom SAML app

1. Open the JumpCloud Console.
2. From the navigation menu on the left-hand side, expand the User Authentication section, and then click on SSO.
3. On the SSO page, click on the + sign from the left of the search bar.
4. On the Configure New SSO Application modal, click on the Custom SAML app button below.

Step 2: Configure New SAML Application

1. On the New Application page, under the General Info tab, enter a name for your app (e.g. acme-saml@aircall).
   • (Optional) Upload a logo or choose a color indicator and add a description for your application.
2. Change the active tab to SSO by clicking on it on top.
   • Under the Service Provider Metadata section, enter the following values:
     • IdP Entity Id (provide uniqueness):

       ${company_name}-${company_id}

     • SP Entity Id:

       urn:amazon:cognito:sp:us-west-2_hZkGBmIsz

     • ACS URL:

       https://sso.aircall.io/saml2/idpresponse

   • Make sure you checked the Declare Redirect Endpoint checkbox
   • Under the Attributes section, use the following values:
     • Service Provider Attribute Name:

       http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress

     • JumpCloud Attribute Name: email
   • Leave other values blank or as default.
3. Change the active tab to User Groups by clicking on it on top.
   • Assign all the groups of users that are going to use SAML to authenticate to Aircall.
4. Click on Activate below.

Step 3: Export Metadata

1. Click on acme-saml@aircall(the name used in the first step) SSO application
2. Click on the SSO tab
3. Click on the Export Metadata button to download the required XML file

For more information on SAML, please read more here or contact your Account Manager.