Please note: The instructions listed in this article are exclusively applicable to those who have had SAML Single Sign-On activated for their company by Aircall. To have SAML Single Sign-On activated for your company, please contact your Account Manager. Please note that, at this time, this functionality is only offered for a limited number of customers.
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Step 1: Create a Custom SAML app
- Open the JumpCloud Console.
- From the navigation menu on the left-hand side, expand the User Authentication section, and then click on SSO.
- On the SSO page, click on the + sign from the left of the search bar.
- On the Configure New SSO Application modal, click on the Custom SAML app button below.
Step 2: Configure New SAML Application
- On the New Application page, under the General Info tab, enter a name for your app (e.g. acme-saml@aircall).
- (Optional) Upload a logo or choose a color indicator and add a description for your application.
- Change the active tab to SSO by clicking on it on top.
- Under the Service Provider Metadata section, enter the following values:
- IdP Entity Id (provide uniqueness):
${company_name}-${company_id}
- SP Entity Id:
urn:amazon:cognito:sp:us-west-2_hZkGBmIsz
- ACS URL:
https://sso.aircall.io/saml2/idpresponse
- IdP Entity Id (provide uniqueness):
- Make sure you checked the Declare Redirect Endpoint checkbox
- Under the Attributes section, use the following values:
- Service Provider Attribute Name:
http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress
- JumpCloud Attribute Name: email
- Service Provider Attribute Name:
- Leave other values blank or as default.
- Under the Service Provider Metadata section, enter the following values:
- Change the active tab to User Groups by clicking on it on top.
- Assign all the groups of users that are going to use SAML to authenticate to Aircall.
- Click on Activate below.
Step 3: Export Metadata
- Click on acme-saml@aircall(the name used in the first step) SSO application
- Click on the SSO tab
- Click on the Export Metadata button to download the required XML file
For more information on SAML, please read more here or contact your Account Manager.