Release Notes - July 2023 – Aircall

17-July-2023

Feature Area	Description	More Information
SMS User Interface improvements	Added new features to start SMS from Call Detail views and call ended view. Added features to copy a number or text message and create a contact from a conversation. Overall, there are now more avenues to initiate a text message from the app and general improvements to User Experience flow.	N/A
Unanswered Calls+ Dashboard	New Unanswered calls dashboard pushed out to broader customer base.	See Article: Unanswered Calls Dashboard
Smartflow	Smartflow Migration tool being rolled out to customers.	See Article: Smartflow Migration Tool
Smartflow	Additional User Interface improvements including tips on using the tool	N/A

Feature Area	Description	More Information
Unanswered Calls+ Dashboard	This new dashboard gives users the ability to track and minimise unanswered inbound calls, by highlighting when and why these calls are being missed. This feature is being rolled out to Analytics+ Customers.	See Article: Unanswered Calls Dashboard
Zendesk V3 Integration	New features which include leveraging the Standard call object, Assignment rules and Custom insight cards being released.	Article to be shared on full release. (ETA: 11th July)
Front V2 Integration	Technical improvements to the integration to improve underlying infrastructure	Article to be shared on full release. (ETA: 12th July)
Sunsetting Zoho V1	Zoho V1 Integration will be sunsetted by July the 5th. Customers need to update the integration to use Zoho V2.	See Article: Recent Updates to Zoho CRM

Feature Area	Description	More Information
Call Reconnection	In case of a network or 100% packet loss during an active call. Aircall will now attempt a reconnection for 15 seconds, with an informative message shown on the app.	See Article: Reconnecting Dropped Calls in the Aircall Phone.