17-July-2023
Feature Area |
Description |
More Information |
SMS User Interface improvements |
Added new features to start SMS from Call Detail views and call ended view. Added features to copy a number or text message and create a contact from a conversation. Overall, there are now more avenues to initiate a text message from the app and general improvements to User Experience flow. |
N/A |
Unanswered Calls+ Dashboard |
New Unanswered calls dashboard pushed out to broader customer base. |
See Article: Unanswered Calls Dashboard |
Smartflow |
Smartflow Migration tool being rolled out to customers. |
See Article: Smartflow Migration Tool |
Smartflow |
Additional User Interface improvements including tips on using the tool |
N/A |
10-July-2023
Feature Area |
Description |
More Information |
Unanswered Calls+ Dashboard | This new dashboard gives users the ability to track and minimise unanswered inbound calls, by highlighting when and why these calls are being missed. This feature is being rolled out to Analytics+ Customers. | See Article: Unanswered Calls Dashboard |
Zendesk V3 Integration | New features which include leveraging the Standard call object, Assignment rules and Custom insight cards being released. | Article to be shared on full release. (ETA: 11th July) |
Front V2 Integration | Technical improvements to the integration to improve underlying infrastructure | Article to be shared on full release. (ETA: 12th July) |
Sunsetting Zoho V1 | Zoho V1 Integration will be sunsetted by July the 5th. Customers need to update the integration to use Zoho V2. | See Article: Recent Updates to Zoho CRM |
3-July-2023
Feature Area |
Description |
More Information |
Call Reconnection | In case of a network or 100% packet loss during an active call. Aircall will now attempt a reconnection for 15 seconds, with an informative message shown on the app. | See Article: Reconnecting Dropped Calls in the Aircall Phone. |