To keep more calls connected even in challenging network conditions, the Aircall Phone will attempt to reconnect with an available network for up to 15 seconds while notifying the Aircall user that they are experiencing a connectivity issue.
This is an automatic feature that is triggered when a network interruption is detected during a phone call or while ringing - no action is required on the part of the Aircall user.
This feature is available on the Aircall Desktop app, Web app, and CTI.
It is not available on the Aircall iOS or Android mobile apps.
Here’s what to expect when the Call Reconnection feature is triggered, based on the following statuses and outcomes.
Trying to Reconnect
When a connection is lost during a call, the Aircall user will see a message at the top of the Phone with a red icon and message that says, “Trying to reconnect.”
The “Trying to reconnect” message will also appear when the Internet connection is lost while the Aircall user is in a minimized in-call view, such as in the example shown below.
If the call is successfully reconnected while still on the call, the icon will change from red to green and will update to inform the Aircall user of the new status, “Call reconnected.”
If the call cannot be reconnected after 15 seconds of the attempt the call will be automatically ended with the following message “Call ended due to connectivity issues.” This message will appear whenever a call is dropped due to connection issues during ringing, in-call, call transfer, and more.
While an Aircall user is detected to be experiencing a connectivity issue, the ability to “Add or call” another person to join a Conference call will be disabled until the Aircall Phone is able to reconnect the call.