In HubSpot, a call that was answered by a voicemail response is marked as a call that was connected. This article describes this scenario and offers further details about the cause of this and a solution to this expected product behavior.
- Calls that are handled by Voicemail are being marked as connected.
- Calls are being registered as "Outbound answered call", even though the setting is changed to Busy/Left voicemail, No answer.
Aircall's system has no standard way of identifying whether the call was handled by a human or a voicemail and is therefore considered an answered call that was successfully connected to the target.
As a workaround, please feel free to make use of Aircall Tags, instead of Call Outcomes, to notate the outcome/status of your calls. For more information on reporting with Aircall Tags, please visit our article: HubSpot Workflows/Custom Properties.