Summary
When attempting to add a team or user to a Number in the Aircall Dashboard, by following the link in the Teams & Users section of an Aircall Number, the admin is taken back to the call distribution page.
Symptoms
- Clicking "Add teams or users" takes the user back to the "call distribution" page.
- User can not add team or user from the "Teams & Users" page.
Cause
The "Teams & Users" page should only be used to add "Outgoing calls only" users. Clicking the link to add teams or users directs the admin to the correct location to add those teams and users to the distribution.
Solution
Add users and teams, by editing the call distribution directly. Teams and users included in the call distribution will automatically appear listed in the "Teams & Users" page.