Please Note: Your numbers must remain active with your previous carrier in order to be ported into Aircall. If you cancel your account with your previous carrier before the numbers have been ported, we will be unable to proceed with the porting.
Number Types & Porting Availability
|
Number Type |
Description |
Is Porting Available? |
|
Geographic/Local |
Geographic numbers are local numbers that are specific to a geographical region. |
Yes |
|
Mobile |
Mobile phone numbers are assigned by country and in specific ranges so that they can be distinguished from local numbers. |
No |
|
Toll Free |
Toll-free numbers are numbers that are free-of-charge to call from the caller's side. |
Yes |
|
National |
National numbers are non-regional phone numbers that are intended to be reachable from anywhere in the country at the same cost. |
Yes |
Number Ranges
In Germany phone numbers are often associated in ranges or “blocks”. A range can be as small as 10 numbers and as large as 100+.
If the number being requested to be ported is within a range it will be required to port all numbers within the range together. It is currently not possible to port one number that is part of a larger range.
It is strongly recommended to confirm with your current carrier if your number is part of a larger range/number block. Confirming this information before submitting a porting request to Aircall will assist our team with ensuring your porting request is submitted correctly on the first attempt.
Contract Cancellation Requirements
German Porting sometimes will require that the current contract has an end date before you will be able to port numbers out. We strongly recommend you contact your current carrier and inform them you plan to port numbers out in order to avoid rejections.
Regulatory Requirements
German numbers on Aircall’s network have regulatory requirements that need to be met before they can be fully activated and used. You can read more about why these requirements are necessary here.
It’s strongly recommended to have these required regulatory documents available before submitting a porting request. You can review the requirements for Germany here and a brief summary below.
⚠️ Please note you will need to have a “Local” address that matches the area code of your number if you plan to port Geographic numbers.
Regulatory Summary
|
Required Information |
Acceptable Documents |
|
Business Name + Local address in Germany and within the limits of number's area code |
Handelsregisterauszug (Commercial Register), Bescheinigung der Gewerbeanzeige (Business Registration), Business Taxation document supplied by the local authority whether that be government, state, municipality. (For self-employed (Gewerbetreibender) or freelancers (Freiberufler) also known as free professionals, please reach our Porting team: we can accept an official document from a professional association (for example, associations of dentists, lawyers, accountants, rental agents, architects, ...) - if an association document is not possible then a document from the financial/tax authority (Finanzamt) should be accepted - these documents needs to include the name and the address) |
|
Name of Authorized Representative |
Copy of Government issued ID from any country (Passport/National ID Card/Driving license ID Card). The ID must be of the representative named on the business registration or the ID of an authorized representative along with a document linking the authorized representative to the business must be provided. |
Submitting a Porting Request
If you would like to port your existing phone number to your Aircall account, please be prepared to provide the following information:
-
The number you would like to port-in
-
Your current carrier
* If your current carrier is another VoIP service, please reach out to ask them who is the true underlying carrier/owner of the number(s)
-
Full name of the owner of the number
-
Service address on file with current carrier
-
A copy of your most recent invoice
You can submit your porting request to our porting team here.
Additional Help Articles
You can submit your porting request to our porting team here.