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How To Configure Your Copper Integration

Jordan W.
  • Updated

Please note that the Copper integration will no longer be supported starting at the end of November.

 

The Aircall-Copper integration has a lot to offer as a CRM for G-Suite that allows you to seamlessly manage all your contacts, deals, emails, files, and more in one place. Thankfully, getting set up only takes a few minutes!

 

Before you start, make sure that you have admin rights in both Aircall and Copper, and that the email for your account is the same in both as well.

 

  • Log in to your Aircall account from your Aircall Dashboard

  • Select Integrations & API on the left sidebar menu

  • Select Copper from the Discover integrations tab

  • Click on Install integration

Now you will be guided through a few easy steps outlined below.

 

Step 1: Aircall Authentication

  • Click on Connect to Aircall. This will open a screen for you to add a required Authentication name. You will see a default name already provided for you(While a name is required, it will not be visible anywhere so any name can be used here, either the suggested default or a name that you choose yourself.)

  • Click Add and a pop-up will appear

  • From the pop-up, click to Authorize this integration to access information about your calls in Aircall

  • Click on Next to continue to the next step

copper_aircall_1stauthentication.png

Step 2: Connect An Aircall Number

  • Select an Aircall number from the drop-down to connect to Copper. (Please keep in mind that if you do not select a number it will not be linked.)

copper_connect_number.png

Step 3: Create an API Key

  • Go to your Copper account

  • Go to the Settings section

  • Click on the Integrations dropdown and select APIs

  • Check that there is an active API key. If you don' have an active API, please Generate API Key

cooper_generate_apikey.png

Step 4: Copper Authentication

  • Click on New Authentication. (This will open a screen for you to add a required Authentication name. First, you will see a default authentication name already provided for you. While a name is required, it will not be visible anywhere so any name can be used here -- either the suggested default or a name that you choose yourself.)

  • Click on the dropdown arrow and select Add A New Account

  • Enter your Copper account email, copy the API Key generated and paste it into the corresponding field in your Aircall configuration screen

  • Click Next

  • When finished, click Add Authentication. If the integration is successful, you will see a message that says “Copper connected”

copper_aircall_authentication.png

Step 5: If a number does not exist...

  • If a phone number does not exist on Copper, choose whether to create a new 'Lead' or 'Person' in Copper. Note: only 'lead' or 'person' are valid options

  • Once you've selected one, click on Finish

Great, your integration is active! You're all set and ready to get the most out of your Aircall-Copper integration. 🎉

 

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

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