Please note that the Zoho Desk integration will no longer be supported starting at the end of November.

Please reach out to your Account Manager if you would like to discuss possible custom solutions for this integration.

Here’s what you need to know about how to update an existing Zoho Phonebridge integration with the latest version of the Aircall Zoho Desk integration. Note: This is available for Zoho Desk users only. Zoho CRM users should install the latest version by clicking here.

⚠️ ACTION REQUIRED: If you previously installed the Aircall Zoho Phonebridge integration, you’ll need to install the latest version of the Zoho Desk integration in order to continue to sync your platforms.

Thankfully, the installation only takes a few minutes!

Step 1: Delete your existing Zoho Phonebridge integration:

Before you start, make sure that you have admin rights in both Aircall and Zoho CRM.

• To begin, log in to your Aircall account

• From your Aircall Dashboard, select Integrations & API on the left sidebar menu

• Scroll to find and select Zoho Phonebridge in the My Integrations tab

• Click on Delete this integration

Step 2: Configure your new Zoho Desk integration:

From the Integrations &API section on the left sidebar menu of your Aircall account, select Zoho Desk Beta from the My integrations tab. Then, follow these easy installation steps here.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!