Sync Aircall and Gong and get conversation intelligence on your call activity.
First, make sure that you have Admin access to Aircall and Gong. Then, follow the steps below:
Setting up the integration in your Aircall account
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Log in to the Aircall Dashboard
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Select Integrations & API located in the navigation menu in the left-hand side of the screen
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Under the section API Keys, click on Generate an API key
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Choose a name for your key
Then, you’ll need to copy and paste the API id and API token fields as shown below:
Setting up the integration in Gong
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Log into your Gong account
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Go to your profile on the top right and choose your company's Settings
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Under Integrations, choose telephony system then Aircall
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Follow the instructions and add your Aircall API Key and Token on Gong
Adding users:
Each team member who should be recorded must be set to “Record” on the Team Members management page, and your system must be added or switched on.
⚠️ Make sure that your system user information (name, email and phone number) matches the information you use for Gong.