Looking to change things up in your number setup? You can easily switch your number from an IVR (interactive voice response) back to a Classic number through the Aircall Dashboard.
⚠️ Please note that you can only perform these actions as an admin.
How to switch an IVR number to a Classic number
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Log in to the Dashboard.
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Select the IVR number you would like to switch to a Classic number. You can so do by searching for the number in the search bar on the right side of the screen.
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Once you have selected the number, click on the number directly, and then click on the Settings tab.
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Under General, select Classic.
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A window will open providing you with details about converting an IVR number to Classic.
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Click on Convert.
After clicking Convert, be sure to head back to the Number Settings page where you can set up your Aircall Music & Messages.
📚 Learn more about Setting up Your Aircall Number.
Still in need of assistance? Please feel free to reach out to the Support Team and
we will be happy to assist!