💡 Please note that a new workflow for creating/purchasing numbers is currently being rolled out. If the new workflow has been rolled out to your company, you can find steps on creating a new number here.
You can easily add new numbers when needed if you are an Aircall admin.
How to create a new number in the Dashboard
-
Log in to the Dashboard.
-
Click on Create or port number located in the upper right-hand corner of the Number overview page.
-
A drop-down list will open. Select Create a number.
Next, you will be prompted to answer several questions about the type of number you would like to add to your Aircall account.
-
Number type: you can choose to add either a Classic Number or an IVR Number:
-
The geographic location
-
Type: toll-free or local number
-
The area code
-
Number's name
-
You can decide now or later on to assign a team or a user to the number.
⚠️ Please take note that if you do not assign a user or a team, they will not appear in the call distribution of the number and they will be able to make and receive calls and view all activity associated with the number from their Phone Application.
-
Select Create Number
Your number has now been created and you can continue with setting up your number (assigning more users or teams to the call distribution, setting up music & messages, etc..) Make sure not to forget this step!
⚠️ Please note - For some countries, if there is additional information required, you will see a notification banner appear below the number selection, as pictured:
If you choose to create a number that requires legal verification, please refer to our Dashboard guide.
📚 If you would like to learn more about what information you are required to submit view the list here.
If you made an error while creating a number, you can easily click on the grey X in the upper-right hand corner to restart the process:
Still in need of assistance? Please feel free to reach out to the Support Team and
we will be happy to assist!