Aircall currently has four permission roles: Agent, Admin, Owner, and Supervisor.
Agents will have the ability to access Aircall's phone applications (the Desktop App, Mobile App, and phone.aircall.io), while Admins, Owners, and Supervisors will have access to Aircall's Admin Dashboard.
To help guide Agents to the correct applications, Aircall will present a message for any non-Admins/Owners/Supervisors trying to log into the Dashboard:
⚠️ Please note, both the login page at https://dashboard.aircall.io/login and the login button on aircall.io direct users to the Aircall Dashboard. For more information, please visit Logging into the Aircall Dashboard.
If you are an Agent who has been redirected to this page, simply click Get Aircall for desktop and mobile to access the download page for Aircall's phone applications. If you have already installed a phone application, or would like to log in to the Web App, simply open your Desktop App, Mobile App, or navigate to phone.aircall.io to sign in.
If you are an Agent that needs Dashboard access, please reach out to one of the current Admins/Owners on your Aircall account to enable Admin Privileges for your login.
If you have confirmed that you already have access, but are still unable to login, please make sure to clear your cookies & cache and try again.