There are a few steps to follow when enabling your microphone permissions.
When using MacOS, please ensure you have added Aircall to the list of approved applications to access your microphone.
For users on MacOS Ventura:
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Go to your System Settings. Click Privacy & Security, then Microphone.
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Toggle on Aircall.
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When asked to restart your Aircall application please choose “Quit & Reopen”. If you happen to click “Later”, restart the application to make sure your microphone permissions are updated.
For users on previous MacOS versions:
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Go to your System Preferences. Click Privacy & Security, then Privacy, then Microphone.
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Next, click the lock in the lower left-hand corner of the screen. Enter your device password.
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Check the box for Aircall.
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When asked to restart your Aircall application please choose “Quit & Reopen”. If you happen to click “Later”, restart the application to make sure your microphone permissions are updated.