In addition to submitting a ticket and calling in, as an Aircall customer you will have the option to chat with our Support team by accessing the Product Support Chat located in Aircall’s Support Portal.
As an Aircall user, you will automatically have access to our Support portal with your existing Aircall credentials by following these steps:
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If you are not already logged in, click Submit or View Requests
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If you are not signed into the Aircall Dashboard, you will be prompted to sign in. Please make sure to sign in with the same method you typically use to log in to Aircall (either by Email and Password, Sign in with Google, or SSO)
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Although some user roles will not have access to the Aircall Dashboard, all users will still be directed to this page and should sign in there. Please note that access to the Support portal will not grant access to the Dashboard.
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Once signed in, you will see a Contact Us drop-down, where you can select Chat with Product Support
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Simply answer the prompts to be connected an agent
⚠️ Please note that we do not currently provide chat support in Spanish or German. You will have the option to chat with us in English or submit a ticket in the language of your choice.
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For English, chat is open Monday through Friday, 24/5
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For French, chat is open Monday through Friday, 9 a.m. - 6 p.m. (CET),
To learn more about submitting tickets, please visit Using Aircall's Support Portal.