To fulfill our obligations under federal, state, and local laws, Aircall will begin to collect the required taxes and commissions from customers based on their billing addresses.
Frequently asked questions:
Where can I access my taxes and commissions?
To access your Company’s charges, navigate to Aircall Dashboard > Account > Invoice PDF
How does Aircall determine my taxes and commissions liability?
These local, state, and federal assessments are based on your Company’s billing address. Please check the top right-hand corner of your Invoice PDF to confirm your billing address.
Why did my monthly bill increase?
Aircall is obligated to collect taxes and commissions on the sale of all Aircall Services, which is why you will notice the tax and commission charge on your invoice. This charge is mandated by your local, state, and federal jurisdiction.
How do I understand what the new taxes are for?
taxes are labeled and itemized on each invoice with the amount displayed and added to the total invoice amount.
I was not paying taxes before, so why do I need to pay now?
Aircall routinely evaluates its legal obligations regarding tax collection and remittance. Based on such reviews, Aircall will implement tax changes from time to time to stay compliant with all government regulatory and tax requirements.
Why are my taxes different on some invoices?
The taxes and fees collected depend on the specific invoice items.
Compliance and Administrative Cost Recovery Fee
The Compliance and Administrative Cost Recovery Fee (“CRF”) is used to recover some or all of certain costs that Aircall incurs, including:
- Calculation and payment of government-imposed fees, such as the Federal Regulatory Fee, Telecommunications Relay Service (TRS) and other fees and taxes.
- Compliance with regulatory requirements, including but not limited to accessibility, numbering, privacy, anti-fraud, caller ID authentication, dialing, etc.
- Obtaining and managing phone numbers, receiving calls from third-party provider networks, and terminating calls on such third-party networks.
- Certain network facilities and services, certain data centers, and the operation, protection, and maintenance of necessary network infrastructure and data centers.
- Filing and maintaining patents, trademarks and other proprietary rights; and some administrative costs associated with providing its services.
Though assessed widely in the market, this fee is not a tax, nor is it mandated by any level of government or government agency. The CRF is a taxable item by your local jurisdiction and is billed per User at the same billing frequency as the users.
E911 Regulatory Recovery Fee
This is a monthly recurring service fee that Aircall charges for providing emergency calling services (e.g., 911 and E911) to its VoIP customers who make and receive calls to and from the PSTN. Customers are charged the Emergency Service Fee at the same rate for all applicable lines. This is not a government-mandated charge. The E911 charge is per User, billed at the same frequency as users. Visit the FCC Website for more information about E911.
What is the difference between the E911 Recovery fee and the E911 Tax?
The E911 Tax is imposed and determined by state or local taxing authorities in the United States based on your billing address. Its purpose is funding state and/or local emergency service programs in that jurisdiction (i.e. police departments, fire departments, emergency medical services). Aircall collects and remits E911 taxes as required by law.