Changing up your team? No problem. You can delete users from the Dashboard as long as you are an Aircall owner or admin user.
⚠️ Please note that once an Aircall user is deleted, they will no longer have access to their Aircall account or to any of the applications (mobile, web, and desktop).
Deleting users will not delete recordings that have been made by the specific user, as recordings are associated by phone line.
To delete a user, follow these instructions:
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Log in to the Dashboard
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Click on Users in the left-hand navigation menu
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Find the user you would like to delete from the user list.
From here, there are two ways you can delete a user.
First, from the user list itself:
Click the three dots at the far right of the specific user entry, then select Delete. A popup will then remind you that, in deleting this user, all user-related date other than call data and recordings will be deleted. If you're sure you'd like to proceed, click Delete again.
Second, from the user settings:
- From the user list, click on your user list of choice. This will open the settings for that user.
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Go to the General tab
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Scroll to the bottom of the page and click on Delete User.
⚠️ Please note that it is not possible to log in as yourself and delete your own user. You will have to ask a secondary admin user to delete your account.
Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!