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Setting up your Email Notification Preferences

Jordan W.
  • Updated

Aircall enables you to receive the following automated email notifications to keep you updated on your account activity based on the roles granted:

For owner, admin, supervisor and agent roles

  • Voicemails: Receive an email each time a voicemail is left on one of the numbers you are associated with. The email will include a link to the voicemail recording.

    ⚠️ Note: On an IVR number only the users added to the Outgoing calls only will receive email notifications for voicemails.

  • Call assignments: Receive an email when someone in your team assigns a call to you, allowing you to follow up even if your app is not open.

  • A daily summary of calls to follow up: Every morning, you can receive a list of missed calls and voicemails that have not yet been dealt with. The email is sent at 8am UTC.

For owner role only

  • Invoices: Receive a PDF version of your invoice every month.

For admin role only

  • Activity report: Receive a summary of your call activity (inbound, outbound, and total calls as well as % of missed calls). The email will be sent at 8am UTC on a daily basis, or 8am UTC each Monday on a weekly or monthly basis, depending on your preference.

  • Disabled/Enabled Webhooks: If you have created and activated Webhooks on your Aircall account, you will receive an email notification if they are ever deactivated or reactivated by Aircall.

Desktop or Web app

How to view and enable the email notifications:

  • Open the Desktop or Web application

  • Click on your User Icon on the upper left-hand corner to open Settings

  • Select Preferences and click on Notifications

Screenshot 2023-12-13 at 9.47.14 PM.png

  • The menu of Email Notifications will appear and you will be able to toggle on or off the notifications that you would like to receive. Changes will be automatically saved.

For owner role:

 

For admin role:

Screenshot 2023-12-13 at 9.51.23 PM.png

For supervisor, agent role:

Screenshot 2023-12-13 at 9.54.10 PM.png

Dashboard

If you are an admin you can also set your email notifications from the Dashboard.

How to view and enable the email notifications:

  • Log in to the Dashboard

  • Click on Users located in the navigation menu on the left-hand side of the screen

  • Select the user you want to change email notifications for

  • Click on Notifications

  • Toggle on or off the notifications you would like them to receive

For owner role:

For admin role:

Screenshot 2023-12-13 at 9.56.50 PM.png

For supervisor and agent roles:

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