If you would like to delete a phone number from your Aircall account, you can do so from the Aircall Dashboard at any time. Please note that this action can only be performed by admins.
How to delete an Aircall number
Log in to the Dashboard.
Select the Number you would like to set up. You can also search for the number in the search bar on the right-hand side of the screen.
Click on the Settings tab.
At the bottom of the page, you will find the Delete number button.
Click on Delete number.
A popup window will appear asking you to confirm.
Click Delete to confirm.
⚠️ Be sure that you are 100% ready to delete the Number before clicking Delete, as once this action has been performed corresponding data, such as call logs, will be lost.
There is a very short recovery window for Numbers that have been mistakenly deleted, however, you will be unable to recover any corresponding deleted data.
💡 Before deleting a Number, please make sure to export any necessary data following this guide.
⚠️ Note that any call recording links listed in the export will no longer function after a number is deleted. If you are needing access to call recordings for a deleted number, please create a ticket with Support who will escalate and work with the appropriate teams to provide that data.
⚠️ Please note that deleted numbers will still be included in historical data in the Overview, Analytics+, and Monitoring pages to preserve data integrity.
📚 If you have accidentally deleted your Aircall Number, learn how to recover it here.