If you are an admin and see a payment error message in the Dashboard, it may mean you need to update your credit card. You can do this from the Dashboard:
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Log in to the Dashboard
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Click on My Company located at the bottom of the left-hand navigation panel
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Under the Billing tab, scroll down to the Credit Card section
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Click on Edit credit card to make any necessary edits to the card information
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A popup window will appear, allowing you to enter the updated credit card information
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Click on Confirm
Once the payment information has been updated, our payment system will try to reprocess the payment within one business day. If it is still unsuccessful, please contact us to process the payment so that you can resume normal calling operations in Aircall.
If your Aircall account is not configured with a credit card billing method but rather payment by SEPA, ACH, or bank transfer, please contact our Billing Team through our portal.
Still in need of assistance? Please feel free to reach out to the Billing Team and
we will be happy to assist!